Shipping policy
Shipping Policy
Thank you for your purchase from PetalGard®. We are committed to providing a fast and reliable shipping service to ensure your order arrives safely.
Shipping Destinations We offer both local (Hong Kong) and international shipping services.
Order Processing Time All orders are processed and shipped within 2-3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time & Fees
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Local Shipping (Hong Kong)
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Fee: A standard shipping fee of HK$35 will be applied.
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Estimated Delivery Time: Once shipped, your order should arrive within 2-4 business days.
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International Shipping (Open to Business)
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Fee: Shipping fees are calculated at checkout based on your destination and the weight of your order.
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Estimated Delivery Time: Delivery times vary by country and region, typically ranging from 5-14 business days. Please note that customs clearance procedures may cause delays.
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Tracking Your Order Once your order has been shipped, you will receive a tracking number and a link via email to monitor its delivery status.
Customs Duties & Taxes International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office before placing an order.
Incorrect Address or Returned Packages Please ensure your shipping address is complete and accurate. If a package is returned to us due to an incorrect address, you will be responsible for the additional shipping fees for re-delivery.
